Returns & Exchanges
At Bibamba Artisan Chocolate, we strive for perfection in every bite, but due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect. Please contact our team within 7 days of delivery to ensure we can resolve any issues with your artisanal treats.
Inspect Your Order
Upon arrival, carefully examine your chocolate for any signs of heat damage or shipping-related breakage that may have occurred during transit.
Document the Issue
Take clear photographs of the damaged packaging and the product itself to help our quality control team verify the claim and improve our shipping methods.
Contact Support
Email our customer care team at support@bibamba.com with your order number and the photos of your items to initiate the resolution process.
Receive Resolution
Once your request is approved, we will either ship a fresh replacement of your artisan chocolate at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing